Hyatt Regency
Reviews and Complaints
Resolved: My Purse was Stolen from my Hotel Room
Preferred solution: reimbursed for the theft
The HYATT chesapeake bay
BURGLARIZED AND VICTIMIZED BY HYATT REGENCY ROCHESTER
Biased against freedom of the press
Hyatt - Staff Review
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Verified Reviewer | Kolkata, West BengalHorrible customer service
Seafood gone bad
Charged $62.00 for bottle of wine that wasn't mine
Hyatt has no customer service
Reservation not clear about non-refundable prepayment
My family and I had a chance to go to Comic *** in San Diego this year and were granted our vacations from work. We got the tickets and decided to treat ourselves to a nice hotel while staying in San Diego. We always thought a Hyatt hotel was a very high end hotel, or at least that is what their brand makes us thing of.
Well booked our rooms and it said we were booking it at an Advanced Booking Rate, but it mentioned that a prepayment would not be refundable at this rate. It never, and I mean never mentioned how much the prepayment was going to be, but I thought it would be the cost of one nights stay, well when my husbands vacation got cancelled (due to some mandatory training on a new computer system at work that just happened to be at the same time - they told him if he didn't go to the training, there may not be a job to keep) we had to cancel our Comic *** badges (which luckily we got our money back), we canceled the one night we had at the Hard Rock Hotel (which we got all of our money back), but when we had to cancel our room at Hyatt Regency in Mission Bay in San Diego, we were told that we would not be getting any of the $1000.00 that was charged to our credit card. It was not like we cancelled our room at the last minute, they have over 2 months to book that room, which I am sure they will do and get double the money.
We are not a rich family and this amount of money hurts us very much. We can no longer take a decent vacation this year, all thanks to Hyatt, which has the following as their mission statement:
Our Mission
Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day, including our associates, guests and owners.
Our Goals
Our goal is to be the most preferred brand in each customer segment that we serve for our associates, guests and owners.
This is a bunch of bull and I say that they don't respect the average hard working American Family and I have had no luck in getting any of my money back, or at the most having it credited to another hotel in another city for a different time.
ID Saudi Card
Hyatt in Calgary
I am writing from Hyatt Regency Kuantan, Malaysia and i am really disspointed with the service here
Worst stay in a hotel of it's kind
Bad service
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I'd suspect you were involved also... Your whole rant sounds so suspicious, lots of red flags.
Also, this is such a common scam to begin with. You seem butthurt because you failed at it.
I could reply and/or comment to your post in a negative way, but I won't waste my time Mr. Anonymous to stoop down to your level, by the way which is not helpful to the public.
Thank you for reminding me, that I needed to mark this post as resolved and/or try to get it removed.
Have a good day
Jason