Hyatt Regency

On 03 Apr 19, I came to LA Skin Care Hyatt and purchased Venofye eye cream & was told my purchase qualified for a “free” facial. During our on discussion about the benefits of the eye cream, Sean Buda told me he was a doctor, a dermatologist.

I scheduled my facial for late morning on 04 Apr 19. I arrived and Dr Buda was not at the store by a female associate told me that "the doctor was not there yet but she would call him, could I wait. She came back and asked me if I could come back in 1 hr that the "doctor" was not in yet. I agreed.

I returned and Dr Buda arrived at the store shortly thereafter and he proceeded to bring me the treatment room behind the main floor of the store. He proceeded to cleanse my face and began my facial. When it was over, he began to show me what he used: Opatra Synergy devices and some of the Adore CellMax creams/serums and he proceeded to make sales pitch for the products (I will never need botox, creams/serums erase all effects of aging b/c of plan stem cell technology, devices melt fat and re build collagen, etc.). The way the store is set-up is that when you come out of the treatment room, you are behind the area where they ring up sales.

I came out and we discussed prices. With the claims an experienced dermatologists (18 years) was making, I thought what a great investment this would be and made the purchase. Approximately 2 to 3 hours later, I was starting to feel "itchy" and my sinuses seemed to be getting stopped up. I went back to my hotel and when I looked in the mirror, the left side of my face was very red and the base and bridge of my nose seemed to be swelling.

Soon my ~most of my face and neck were red. I immediately took benadryl and w/in next few hours, my symptoms started to subside. I contacted Dr. Buda the following morning and asked him if had experienced this type of reaction.

He told me that all the creams/serums used were organic so there is no way they could have caused this type of reaction. That comment made me uncomfortable b/c that made no sense to me. I told him that I didn't remember signing an ICF and asked him if he could send the risk profile because I was trying to figure out if the creams/serums and/or the devices were the cause of my reaction. He said he had not and wanted to come to my hotel so he could see the rash.

He could not make on 05 Apr 19 but came by on the evening on 06 Apr 19. The redness and swelling dissipated but I developed welts on my forehead/under my eyes. He asked me to come to the store on 07 Apr 19 so he could check on how I was doing. When at the store, I told him that he should cancel my order and not send products b/c I didn't know what caused the reaction.

He told me to relax and that he would send to me and we could do a "facetime" facial & if I had the same type of reaction, he would allow me to return the products. Over 7-8 Apr 19, the welts reduced in size and a few began scabbing. About two weeks later, I received the products and reached out to him again for safety profile and for instructions. I did not hear from him for ~10 days so I did a search for any side effects from Opatra devices and/or Adore Creams.

I was unable to find anything but did uncover disturbing info from a class-action lawsuit. I texted him and said I was really uncomfortable doing another facial w/ these products so I would return them per our agreement, unopened and unused. That prompted an immediate response from him stating the "no refund" policy of the company, attaching a receipt w/ CC ending in 6787 for $10,638.74. My receipt for that CC has a different total.

We have been texting back and forth since 04 Apr 19. By 17 May 19, he disclosed that he was not a doctor, that he only works with doctors. I quickly reminded him of our conversation, verbatim, when he disclosed he credential and he did not dispute me. Since, there have been endless texts w/ no results.

I am trying to obtain a full refund and return the devices and creams/serums sent to me. None have been opened or used. I made this purchase based on the recommendation of a dermatologist with 18 years experience and it ends up that he was impersonating a doctor. Also, all the sales clerks in the store referred to him as "doctor".

I have filed complaints with the BBB, the RICO in Honolulu and FDA (FFDA Form 3500) and requested charge backs to my credit card. I haven't heard from Sean Buda in over a week. By the way, based on other complaints, this is not the first time he impersonated a doctor and this is not the first time someone had an adverse reaction. I tried to do an online search for Sean Buda and nothing comes up.

I suspect that is not his real name. The products were mailed to me from a residential address (Adore, 430 Lewers St, Apt 18B, Honolulu, HI 96815). Sean Buda told me that if I return the products, they will be returned to me.

I also sent him a registered letter to LA Skin Health and it was refused. I have the text conversations and the RICO and FDA complaint forms in PDF format and can supply if needed (below only allows attachments for JPEG or video formats).

The following is a letter that was sent to the Hyatt Corp. in June 2017 after a wedding we had there, as of this date 7/25/17 there has not been a response even though it was sent to the CEO, the Manager of the property where it was held, and the Board of Directors.

To anyone considering using The Villa Christina...GOOD LUCK ! Villa-Christina Hyatt Regency 4000 Summit Blvd. Atlanta, Georgia 30319 Attn: Jason Ressman Ref. Wedding Plan Concerns Sirs, Allow me to introduce myself, I am Leonetti Mosley, I am the great-aunt and coordinator of the Mosley/ Babouchion wedding that was held at the Christina Hyatt in Atlanta, Georgia on June 4, 2017.

I along with my husband/officiant, Pastor William Mosley, have hosted, directed and officiated many weddings over the years, and we understand the importance of planning, checking and double checking every aspect of a wedding ceremony. I would like to start off by saying that the food and accommodations was nothing short of being wonderful as we hosted many friends and relatives that came from all over the country. There were a few concerns that I had that caused quite a bit of unnecessary confusion that made the planning difficult at times. Ill be brief as I would really prefer to set up a meeting to discuss my concerns face to face.

And I know that to make future events run smoother, it is essential to have positive as well as negative feedback to make corrections. First, my niece from California, decided on the Hyatt because of your website advertisement, no problem there, she made the arrangements for a meeting and flew in from California for it. The day of the meeting she was surprised when she found out the price was considerably higher than what was discussed or what was advertised, the in-house coordinator told us that the rates had been changed and the webmaster had failed to correct it (not my problem). My niece insisted on having the wedding there so we went along with that.

Second, at the tasting, all went well, the menu was agreed on and I must say I was impressed with the food. We discussed all the important parts of the reception meal as well as the rehearsal dinner for the night before the wedding, I must add here that the steak we had at the reception was not even close to what we had at the tasting. The steak at the reception was not bad, but it was not great either. The day before the rehearsal, as I did some last-minute checking on details, I was told that there were no records, plans, or even mentioning of a rehearsal dinner I, along with the brides grandmother made these arrangements ourselves with Julia, but the word had not been passed on to Ms.

Williams. We figured this mix up was caused by the change of the in-house coordinator mid-stream to someone that we did know or had been advised of, who turned out to be Ms. Williams, Julia had been our GO TO person up until this time. This is probably the reason why leading up to this date the three phone calls and messages I left for Julia at the hotel were never returned.

I dont mind telling you that this displeased me greatly. When we did get to meet her the week before the wedding it was like starting from scratch as she had not been briefed on many points of the wedding, rehearsal, or the meals for our guest. We had to advise her on some of the charges and rates. The day of the wedding as I checked the reception room set up, the table linens were the wrong color and the set-up people told me that the order called for beige table clothes instead of white, this had been specified in both meetings before that date, but they were very accommodating changed them quickly to suit the brides wishes.

Then theres the issue of the Day Coordinator, Carol Thurman, at times she seemed a little too pushy as to suggesting venders for the event. She seemed to tell the bride what she felt like she needed rather than to ask the bride what she wanted. Im sure that Ms. Thurman, like myself wanted this day to be special for the bride and groom as well as both families, but let the bride have some say so, after all, it is her wedding.

The room registration was another headache, we gave a list of names to front desk of the people that would checking in and the approximate times they would be there. All of which were my children, and all of which had the same last name as my husband and I. the instructions were, to charge all 5 rooms to my husbands credit card and we gave them the card number and it was swiped at that time. As the children arrived, each one of them had their cards swiped or my husband had to be called to come to the front desk for them to sign in which constantly pulled him away from his clerical duties.

Cant this be remedied? Even at checkout time the clerk seemed quite baffled at our request to charge only one credit card, it took three days to get it all straightened out with the four banks that were involved yes it was a headache. Like I said earlier, I would appreciate an opportunity to air my concerns with someone, either in person or by phone, because I was not totally pleased with the service concerning the wedding itself, however, I must say, the Concierge, I believe his name was Mr. Maze, he did an excellent job of making the entire wedding party feel at home, he was bright and cheerful, and seemed to want each of us to enjoy our stay, my hat is off to him and service he provided.

I can be reached after 5pm E.S.T. at: 678-662-****. Or for postal correspondence: Leonetti C. Mosley #737 Jefferson River Road Jefferson, Georgia 30549 Looking forward to hearing from the Hyatt, Mrs.

Leonetti C. Mosley - Coordinator

I am an Hyatt platinum member and I have been accumulating mountains of points and free nights. Often I give to friends and few times I use for myself.

I had booked a free stay at the Hyatt Regency in San Francisco and up this point all was normal. I had to cancel my weekend trip and therefore I decided as a courtesy to cancel my reservation with two days of advance. Little did I know, and surely the Hyatt costumer service carefully avoided to tell me, that if you do not cancel your FREE stay 72 working hours in advance they will charge your credit card a FULL PRICE NIGHT stay at that property. So my free weekend award went from free to costing $275 + taxes and I didn't even get to enjoy it. On top of that of course the points were not put back into my account.

Teaching learned: if you book a FREE night with Hyatt just forget about it and never think about canceling even if you end up not going.

I tried contacting costumer service, their property, Chase Visa card and all efforts to get a refund were vane.